Sands China Presents 11th Because We Care Team Member Awards
Outstanding team members recognised for exemplifying company’s core culture of service
(Macao,
July
10, 2019) –
Sands China Ltd. paid
tribute to some of its most exemplary team
members June 27 at the 11th Because We Care
Team Members Awards at Sands®
Cotai Central.
The awards were inaugurated in 2013 to
honour team members who epitomise Sands
China’s Because We Care culture of service,
which comprises four cultural values: We Are
Friendly, We Are Professional, We Are Active
Listeners, and We Are One Team.
Dr. Wilfred Wong, president of Sands China
Ltd., said: “The year 2019 marks the 15th
anniversary of the company’s first property,
the Sands Macao. Since its opening in 2004,
our team members have established a strong
tradition of excellence, and that has been
further reinforced by the cultural values of
Because We Care. With those values in mind,
we have worked together and supported each
other in a common goal – providing
exceptional service to guests and to each
other – and that is something that has made
Sands China a leader in our industry.”
At the awards ceremony, Sands China
premiered a series of video featuring
management members, so as to encourage
team members to understand more about
the Because We Care values. Sands China
will continue promoting the company’s
core culture with comics and animated
videos at its properties’ back-of-house
team member areas and through in-house
communication platforms. The goal is to
reinforce team members’ understanding of
Because We Care service culture with an
interesting and practical approach, so
that their exceptional service will
continue to contribute to Macao’s
position as a world centre of tourism
and leisure.
For each year’s awards, Sands China team
members are invited to participate in a
company-wide nomination process, with
more than 300 individuals and teams
nominated this year, comprising over 700
team members nominated in total. Top
individual and team nominations – over
60 of them in total this year – are
shortlisted by a judging panel of
previous award winners, and all team
members are then invited to vote for
their favourite nominees. This year’s
awards drew an enthusiastic response
from team members, with more than 30,000
votes cast.
After all votes are tallied, gold,
silver and bronze winners are named each
year in seven award categories:
Influential Service, Exceptional Spirit,
Impressive Performance, ECO360 Live
Green, People’s Choice, Best Leadership,
and Outstanding Teamwork.
The awards ceremony was attended by
nearly 800 nominees’ family, friends and
fellow team members. All nominees
received thank you certificates from
Sands China, and a variety of cash and
other prizes were awarded to the 21
winners.
The winners of the 11th Because We Care
Team Member Awards are:
Award | Gold | Silver | Bronze |
Influential Service Award | Joan Lin | Rajesh Shahi | Heidi Choi |
Exceptional Spirit Award | Warren Cabada | Ng Oi Tai | Manuel Chau |
Impressive Performance Award |
Annie Pan Shirly Li |
Yolanda Wu | Jack Han |
ECO360 LIVE GREEN Award |
Facilities – Venetian
Hotel
Audio Visual Team |
The Sands China Wardrobe Team | Jack Chan |
People's Choice Award | Andy Chan | Renee Lao | Kiki Luo |
Best Leadership Award | Stephy Chong | Bee Chen | Yumi Onuki |
Outstanding Teamwork Award |
Emporio and Boutique
Gondola Signature Store Team |
Table Games Tournament Parade Team | Community Affairs |
Photo caption:
Sands China
honours exemplary Sands China team members at the company’s
11th Because We Care Team Member Awards June 27 at Sands
Cotai Central. Awards are given to individuals and teams who
embody Sands China’s four cultural values of friendliness,
professionalism, active listening, and teamwork. Sands China
team members are invited to participate in a company-wide
nomination process, with more than 300 individuals and teams
nominated this year, comprising over 700 team members
nominated in total.