Sands Retail Academy Honours 8th Graduating Class
More than 200 retail employees complete customer service training modules
(Macao,
November
19, 2019) –
A group of over 200
employees from among the retailers at Sands
Shoppes Macao were recognised at a
graduation ceremony for the Sands Retail
Academy Tuesday at the Four Seasons Hotel
Macao, Cotai
Strip.
The group of retail
employees represent over 50 well-known
brands from several retail categories, such
as fashion, watch and jewellery, and general
retail. This is the eighth group of
graduates to complete the Sands Retail
Academy customer service training
programme.
The aim of the
academy is to offer service and management
training for the employees of Sands Shoppes
Macao retailers, in order to promote the
ongoing enhancement of the consumer shopping
experience and strengthen service quality in
Macao’s retail
industry.
Tuesday’s group of
graduates completed three of the academy’s
complimentary training programmes: Service
Enhancement, with over 110 graduates;
Because We Care core values, with more than
50 graduates; and the debut of the new
Manager Competence Development module, with
more than 30 graduates.
“Sands China is very
pleased with the ongoing success of this
valuable programme to support our retail
partners with service and leadership
training for their team members,” said David
Sylvester, executive vice president of
global retail for Las Vegas Sands Corp.
“There continues to be great interest from
retailers to enrol their teams to train with
the Sands Retail Academy, and we are glad to
be in a position to be able to provide this
service. We hope this important initiative
continues to contribute to Macao’s growth as
a world centre of tourism and leisure by
enhancing the skills and knowledge of its
retail professionals, who serve as frontline
ambassadors for the
city.”
The academy launched
in November 2013, and has seen more than
9,500 retail employees participate in its
programmes and workshops. It is targeted to
retailers of Sands Shoppes Macao – the
interconnected group of malls comprising
Shoppes at Venetian, Shoppes at Four
Seasons, Shoppes at Cotai Central, and
Shoppes at Parisian, together with Shoppes
at Sands Macao on the Macao peninsula, which
together feature more than 850
retailers.
Other initiatives of
the Sands Retail Academy include the
”Celebrity Mentor” Workshop Series, which
launched in October 2018 in cooperation with
the Macao Government Tourist Office. The
series has featured several celebrities
providing training to Sands Shoppes Macao
retail staff on areas of their expertise,
including sessions by Astrid Chan on the
creation of personal branding, Brian Cha on
sales and consumer behaviour, and Cheung Wai
Tsz on power communication
skills.
The Sands Retail
Academy is the result of a collaborative
effort between Sands Retail and Sands
China’s human resources department. It is
one of the initiatives of the larger Sands
China Academy – a programme focused on the
career development of both Sands China team
members and local Macao talent, including
those employed by Sands China’s retail
partners.
Photo caption: Retail
professionals from Sands Shoppes Macao attend the Sands
Retail Academy graduation ceremony Tuesday at the Four
Seasons Hotel Macao, Cotai Strip, with Sands China
management in attendance.