Sands China’s Responsible Gaming Ambassadors Complete Refresher Training
(Macao,
Oct.
6, 2020) –
A group of approximately
60 of Sands China’s Responsible
Gaming Ambassadors completed a
refresher training Sept. 23 at Conrad Macao,
Cotai Central, part of the company’s
continued efforts to strengthen team
members’ responsible gaming knowledge and
skills, in support of the Macao SAR
government’s various responsible gaming
initiatives.
As Responsible
Gaming Ambassadors, the team members have
undergone training to gain enhanced
knowledge of problem gambling, and awareness
of the importance of responsible gaming – in
order to provide appropriate response and
assistance to patrons exhibiting signs of
problem gambling. Sands China Ltd. has
provided the advanced training since 2013,
as a supplement to the company-wide
responsible gaming training delivered to all
of Sands China’s more than 28,000 team
members.
“As a pioneer and
strong proponent of responsible gaming in
Macao, Sands China remains steadfast in
promoting responsible gaming to our team
members and guests,” said Dr. Wilfred Wong,
president of Sands China Ltd. “We are
pleased that this refresher training is able
to help enhance our Responsible Gaming
Ambassadors’ skills and knowledge, and
reinforce their ability to provide
assistance to our
guests.”
The refresher
training began with an updated introduction
to Sands China’s responsible gaming
policies, followed by a sharing session on
the Implementation of Responsible Gaming in
Macao, conducted by Professor Davis Fong,
the director of the Institute for the Study
of Commercial Gaming at the University of
Macau.
Fong said: “It is
important to continually enhance
Ambassadors’ and all team members’
responsible gaming awareness, which is not
only conducive to the industry’s health, but
also supports employees’ well-being. I am
glad to have had the opportunity with Sands
China in promoting responsible gaming in the
community, and look forward to our continued
collaboration.”
The programme
continued with a session on standard
operating procedures for Responsible Gaming
Ambassadors. The presentation marked the
first time standard operating procedures
were included in the training, in order to
help the Ambassadors take advantage of
insights and effective measures gained from
practical
experience.
And in order to
further support team members and the guests
they help, participants reviewed their
knowledge of the eight attitudes and
behaviours of responsible gaming, as well as
self-exclusions and third-party exclusions,
and took part in a roleplaying session
conducted by the Sheng Kung Hui Macau Social
Services Coordination
Office.
Sands China’s
advanced Responsible Gaming Ambassador
training programme was launched in 2013 and
is a global initiative of parent company Las
Vegas Sands Corp. As part of Sands China’s
efforts to support the measures introduced
by the Macao SAR government, new and
enhanced elements are integrated each year.
The company has
trained around 650 Responsible Gaming
Ambassadors to date. The Ambassadors are
able to provide appropriate response and
assistance to patrons exhibiting signs of
problem gambling and to initiate
conversation through crisis management and
intervention
skills.
Sands China remains
committed to the personal well-being of its
guests and recognises the importance of
responsible gaming to the Macao community.
Sands China was the first gaming operator in
Macao to launch a self-exclusion programme
in 2004, and was a pioneer in including
responsible gaming training in its
company-wide team member orientation
programme. Sands China established its
comprehensive responsible gaming programme
in 2007, in an effort to develop an
environment and a culture of responsible
gaming in
Macao.
Photo caption: A group of
around 60 of Sands China’s Responsible Gaming Ambassadors
gather together during a refresher training Sept. 23 at
Conrad Macao, Cotai Central, part of Sands China’s continued
efforts to strengthen team members’ responsible gaming
knowledge and skills, in support of the Macao SAR
government’s various responsible gaming
initiatives.
Photo caption: Professor
Davis Fong, director of the Institute for the Study of
Commercial Gaming at the University of Macau, conducts a
sharing session on the Implementation of Responsible Gaming
in Macao Sept. 23 at Conrad Macao, Cotai Central, as part of
a refresher training for Sands China’s Responsible Gaming
Ambassadors.
Photo caption: Sands
China’s Responsible Gaming Ambassadors take part in a
roleplaying session (left) conducted by the Sheng Kung Hui
Macau Social Services Coordination Office Sept. 23 at Conrad
Macao, Cotai Central. The activity was part of a refresher
training, in which the Responsible Gaming Ambassadors also
reviewed their knowledge of the eight attitudes and
behaviours of responsible gaming, as well as self-exclusions
and third party exclusions, in order to further support
Sands China team members and the guests they
help.