Sands China and AJVM Offer Responsible Gaming Training for Responsible Gaming Ambassadors
Helps strengthen responsible gaming knowledge
(Macao,
Feb. 7, 2022) – Sands China Ltd. recently hosted
a full-day training course entitled Knowing More
About Responsible Gaming with the Youth
Volunteers Association of Macau (AJVM) at The
Venetian® Macao's Adelson Advanced Education
Centre. Sessions were offered on three days, Jan. 24-26,
as part of the company's on-the-job training for its
Responsible Gaming Ambassadors and its ongoing support
of the Macao SAR government's "Lost Control, Lose
Family" responsible gaming
promotions.
Around 80
Ambassadors from Sands China's table games department
attended the training, which was jointly conducted by
AJVM and Sands China. The AJVM trainers facilitated a
game-based activity to strengthen the Ambassadors'
knowledge on topics such as self-exclusion, third-party
exclusion, and the usage of responsible gaming kiosks
and stations. Sands China's trainers reviewed the casino
entry ban, presented the risks of gambling addiction and
how it affects the family, and gave the participating
team members a glimpse into the experience of people
with gambling disorder to help them understand the
importance of responsible
gaming.
"Sands China
believes in strengthening our Responsible Gaming
Ambassadors' responsible gaming knowledge on a continual
basis," said Andy Kobel, senior vice president of table
games and gaming optimization for Sands China Ltd. "We
are very pleased to have collaborated with the Youth
Volunteers Association of Macau on this training
session, which gives an opportunity to our Ambassadors
to gain further insights and knowledge on responsible
gaming."
Austin Vong,
president of the Youth Volunteers Association of Macau,
said: "We are very grateful to Sands China for giving us
this valuable opportunity to facilitate this training.
Through this training, we hope to deepen the
participants' knowledge of responsible gaming and the
responsible gaming information stations, and to increase
their awareness of problem gambling, thereby helping
them assist people in
need."
Sands China
delivers company-wide responsible gaming training to all
of its 26,000 team members each year. But to become
Responsible Gaming Ambassadors, they must complete
advanced training offered by the company. Sands China
has provided this additional training to around 650 team
members since 2013, giving them an enhanced knowledge of
gambling disorder, the skills to handle gambling
disorder incidents, and a heightened awareness of the
importance of responsible gaming. In particular, this
additional training focuses on equipping them with the
situational awareness and skills to provide appropriate,
incisive responses and render assistance to patrons
exhibiting signs of gambling
disorder.
Sands China
remains committed to the personal well-being of its team
members and guests and recognises the importance of
responsible gaming to the Macao community. Sands China
was the first gaming operator in Macao to launch a
self-exclusion programme in 2004, and was a pioneer in
including responsible gaming training in its
company-wide team member orientation programme. Sands
China established its comprehensive responsible gaming
programme in 2007, in an effort to develop an
environment and a culture of responsible gaming in
Macao.