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Sands China Ltd. Honoured with Prestigious "2023 Excellence in Practice Award" by Association for Talent Development (ATD)
Recognised for ground-breaking training programme, "The Knowledge – Be a Londoner Guide"
(Macao, Jul 2, 2024) – Sands China Ltd. has been awarded the distinguished 2023 Excellence in Practice (EIP) Award by the renowned Association for Talent Development (ATD) for its ground-breaking training programme, "The Knowledge – Be a Londoner Guide." The accolade underscores Sands China's unwavering commitment to talent development and its continuous investment in its team members.
"We are immensely proud of this achievement, which highlights our dedication to nurturing our team members' potential," said Paulo Cheong, vice president of human resources for Sands China Ltd. "Receiving this esteemed award from ATD, a globally recognised organisation in the human resources sector, is truly an honour. We remain steadfast in our dedication to creating innovative training programmes and shaping a rewarding employee experience that drives our company's growth and success. This recognition will undoubtedly propel us forward in our mission to foster a diverse range of high-level professionals, contributing to Macao's transformation into a world centre of tourism and leisure."
The Knowledge – Be a Londoner Guide is a cutting-edge training programme specifically designed to cultivate passionate brand ambassadors at The Londoner® Macao, empowering team members to create unforgettable bespoke experiences for guests. The programme has been instrumental in enhancing more than 6,000 team members' understanding of The Londoner Macao in a fun and unconventional way, as they were involved in the transformation of the original Sands® Cotai Central integrated resort into The Londoner Macao.
Since its launch in 2021, the programme has garnered acclaim from various Asia Pacific organisations, including Human Resources Online (Singapore and Hong Kong), HRflag, and the Employer Branding Institute. Its innovation and business effectiveness have significantly enhanced the professionalism of team members at The Londoner Macao and elevated the property's brand awareness across multiple social media channels, resulting in high customer satisfaction.
Sands China's commitment to talent development is further evidenced by its impressive training initiatives. In 2023, each team member received an average of 88.3 training hours, far surpassing the 40.6-hour standard set by ATD. This dedication has earned Sands China a number of esteemed honours – including in the Pacific Asia Travel Association (PATA) Gold Awards, the HRoot Awards, HRflag's "OneFLAG Awards," the Employer Branding Institute's "Employer Branding Creativity Awards," Human Resources Online's "Employee Experience Awards," and others – highlighting the company's focus on talent retention, work-life balance, and overall team member experience.
Established in 1943, ATD is the world's largest professional membership organisation supporting those who develop the knowledge and skills of employees, improve performance, and achieve results for the organisations they serve.
For more information on Sands China's training programmes and other initiatives for its team members, please visit https://www.sandschina.com/the-company/careers.html.
Photo caption: Sands China representatives receive the 2023 Excellence in Practice (EIP) Award from the Association for Talent Development (ATD).
Left to right: Jim Caprara, 2024 chair of the board of directors for ATD; Lourence Ho, assistant vice president of human resources training and development for Sands China Ltd.; Lidan Fong, associate director of human resources training and development for Sands China Ltd.